Got a brand to fix?Got a brand to fix?Welcome to Overlook Studio.
These Terms & Conditions govern your use of our website and set out the general terms that apply when you enquire about or engage Overlook Studio for creative, digital and marketing services.
In these Terms, “Overlook Studio”, “we”, “us” and “our” refer to Overlook Studio, based in Kolkata, West Bengal, India.
“Client”, “you” and “your” refer to the individual, company or organisation engaging with us or using our website.
By using this website, you agree to these Terms and our Privacy Policy.
Project-specific proposals, quotations, statements of work, retainers or agreements may contain additional or different terms. Where there is a conflict, the signed or expressly accepted project agreement will take priority.
You may use our website to learn about Overlook Studio, explore our work, read our content, contact us or enquire about our services.
You must not:
We may modify, suspend or withdraw parts of the website at any time.
Before starting a project, we will generally provide a proposal, quotation, scope of work or other written agreement outlining matters such as:
Work begins once the required proposal or agreement has been accepted and any applicable advance payment has been received.
Anything outside the agreed scope may require additional fees and/or a revised timeline.
No surprise work. No surprise invoices.
To keep projects moving, you agree to provide us with the information, materials, access, approvals and feedback reasonably required to perform our services.
This may include:
You confirm that you have the necessary rights and permissions to provide any materials you give us.
You are responsible for checking factual information including prices, claims, product information, contact details, legal statements and other business-specific information before publication.
If required information, feedback or approval is delayed, the project timeline may also move.
Ghosting us may, unfortunately, ghost your deadline too.
Project fees, retainers, deposits, taxes, expenses and payment schedules will be stated in the relevant proposal, agreement or invoice.
Unless otherwise agreed in writing:
Any applicable taxes will be charged as required by law.
Third-party expenses such as advertising spend, hosting, domains, plugins, stock assets, fonts, software subscriptions, influencer fees, production costs or printing are not included unless specifically stated.
Certain services — including social media management, content management, SEO, performance marketing and ongoing digital marketing — may be provided on a monthly retainer.
The scope, monthly fee, deliverables and duration will be specified in your agreement.
Unless otherwise agreed:
Cancellation terms for retainers will be stated in the applicable proposal or agreement.
The number of revision rounds included in a project will be stated in the proposal or scope of work.
Once those rounds have been used, further revisions may be charged separately.
A revision means reasonable changes to an agreed direction — not a completely new concept or a substantially different scope.
Major changes after approval may affect both the project fee and timeline.
Feedback should ideally be:
If several people are involved on your side, we may ask you to nominate one person to provide final approvals and consolidated feedback.
Approval from you or your authorised representative will be treated as permission for us to proceed to the next stage.
We'll do our best to meet the timelines agreed for your project.
However, delivery dates may change where delays arise from:
Where a Client becomes unresponsive for an extended period, we may pause the project and reschedule it according to our availability.
Restarting a significantly delayed or dormant project may require a revised timeline and, where appropriate, an additional fee.
For social media projects, we may assist with strategy, planning, design, copywriting, publishing and community management according to the agreed scope.
However, we cannot guarantee:
Social platforms change constantly and their algorithms, policies, features and availability are outside our control.
Where content requires your approval, you remain responsible for reviewing and approving it before publication.
Where we manage paid advertising, our management fee and your advertising spend are separate unless specifically stated otherwise.
Advertising spend is normally paid directly by the Client to the relevant platform.
We may manage platforms such as Meta or Google according to the agreed scope, but we cannot guarantee a particular:
Performance can be affected by factors outside our control, including your offer, pricing, website, competition, market conditions, audience behaviour and changes made by advertising platforms.
We will use reasonable professional efforts to monitor and optimise campaigns based on available data.
SEO is an ongoing process influenced by search engines, competitors, website quality, content, technical factors and market conditions.
We therefore cannot guarantee:
Search engines may change their algorithms or policies at any time.
Our responsibility is to perform the agreed SEO work with reasonable care and professional judgement — not to make promises that Google itself wouldn't make.
Where we design or develop a website, the exact functionality, platform, pages and deliverables will be defined in the project scope.
Before launch, the Client is responsible for reviewing and approving the website, including:
After final approval and handover, ongoing maintenance, updates, backups, hosting and security are the Client's responsibility unless an ongoing maintenance agreement has been purchased.
We are not responsible for issues caused after handover by unauthorised modifications, third-party software, hosting providers, plugins, platform updates or other factors outside our control.
Our work may use third-party platforms and services such as:
These services operate under their own terms, licences and privacy policies.
Unless expressly included in our proposal, ongoing third-party costs are the Client's responsibility.
We cannot be held responsible for outages, suspensions, account restrictions, policy changes, price increases, discontinued features or other actions taken by third-party providers.
Overlook Studio retains ownership of our pre-existing:
Ownership or usage rights for final approved deliverables will be determined by the relevant project agreement.
Unless otherwise stated, agreed rights in final deliverables transfer only after all invoices relating to the project have been paid in full.
Third-party assets remain subject to their respective licences.
Not every idea makes it to the final round.
Concepts, designs, copy, strategies, drafts and creative directions presented but not selected as final deliverables remain the intellectual property of Overlook Studio unless otherwise agreed in writing.
The Client may not use, reproduce or develop rejected concepts without our permission.
Unless confidentiality has been agreed in writing, Overlook Studio may display completed and publicly released work for promotional purposes, including on our:
We may identify the Client and describe the nature of the project.
Confidential information will not knowingly be published.
If a project must remain confidential, this should be agreed with us in writing before work begins.
Unless otherwise stated, the design, copy, graphics, imagery, videos, branding and other original material appearing on the Overlook Studio website belong to Overlook Studio or are used under appropriate licence.
You may browse the website and share links to it.
You may not reproduce, copy, modify, sell, distribute or commercially exploit our website content without written permission.
Third-party names, trademarks and materials remain the property of their respective owners.
Both Overlook Studio and the Client agree to take reasonable care of confidential information shared during a project.
Confidential information should only be used for the purposes of carrying out the project and should not be disclosed to third parties except where:
Either party may terminate a project according to the cancellation terms contained in the relevant proposal or agreement.
If a project is cancelled after work has begun, the Client remains responsible for:
Advance payments or deposits may be non-refundable to the extent stated in the relevant agreement.
Upon termination, clauses relating to payment, confidentiality, intellectual property and liability will continue where intended to survive.
We believe in good strategy, good creative and doing the work properly.
What we don't believe in is promising things nobody can fully control.
Unless specifically guaranteed in a written agreement, Overlook Studio does not guarantee particular:
Marketing performance depends on many factors beyond the work of an agency.
We will, however, provide the agreed services with reasonable skill, care and professional judgement.
To the maximum extent permitted by applicable law, Overlook Studio will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or services.
This may include loss arising from third-party platforms, interrupted services, loss of data, platform changes or business decisions made using information provided through our services.
Any additional project-specific limitations of liability may be set out in the relevant agreement.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Information collected through this website or while working with us will be handled in accordance with our Privacy Policy and applicable data protection requirements.
Please read our Privacy Policy for more information about how we collect, use and protect personal information.
Our website may contain links to websites or services operated by third parties.
We don't control those websites and aren't responsible for their content, availability, security or privacy practices.
Visiting them is your choice and subject to their own terms.
These Terms are governed by the laws of India unless a separate written agreement states otherwise.
Where a dispute arises, both parties should first make reasonable efforts to resolve the matter through good-faith discussion.
If the dispute cannot be resolved and no different dispute-resolution mechanism has been agreed in writing, the courts having appropriate jurisdiction in Kolkata, West Bengal, India will have jurisdiction, subject to applicable law.
We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices or applicable requirements.
The latest version will be published on this page together with the date it was last updated.
Continued use of our website after an update constitutes acceptance of the revised website Terms, to the extent permitted by applicable law.
For active client projects, changes to contractual terms will be governed by the applicable project agreement rather than simply changing this webpage.
If you have questions about these Terms & Conditions, please contact:
Overlook Studio
Kolkata, West Bengal, India
Email: info@overlookstudio.in
Website: overlookstudio.in
© 2026 Overlook Studio. All rights reserved.
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